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 1300 887 874

Testimonials

 Our company, Haz-Stor Australia sends DG Cabinets wherever there is a road, anywhere in Australia. All I need to do is ring them up, give them the details, and leave it with them. I wouldn't trust anybody else with my freight.

Stevan Davidson
Haz-Stor

Benefits

  • All transport providers have been individually interviewed to ensure quality, ability & experience
  • Guaranteed work by all transports – If freight wasn't moved, you get your money back
  • We will always assist you with getting better quotes – We don't just automate, we are here to help you get better deals

FAQ

FAQ

Frequently Asked Questions

General 
Registering with Freight Match 
Managing Your Account 
Payments
Freight Match Policies

General

What is Freight Match?

Freight Match is an Australia wide online freight matching service that connects transport operators with people moving freight.

How does Freight Match work?

Transport Operators and Individuals/Businesses wanting to move freight are both able to register to the website for free.

Once registered to the website, users are able to post available freight and available trucks for free by clicking on Get Free Quotes! (link), adding an Available Truck (link) or by calling Freight Match.
Users can search and view both available trucks (link) and available freight (link) on the website for free.  This will include all details from the ad excluding contact details. Users are also able to call, email or message Freight Match to quote on freight and/or receive quotes to move freight. Users are only charged once a freight rate is agreed to and Freight Match offers a 100% guarantee that if your freight isn’t moved you will receive your money back.*

Please refer to Payments for more details on pricing.

*Providing the truck hasn’t already been sent to the pick up or it isn’t sent away from the pickup due to misinformation.

If you require any further information about how Freight Match please contact us.

Registering with Freight Match

How do I register to www.freightmatch.com.au?

Registration to Freight Match is Free.

Simply click here, fill in your details and click whether you are a Client (Freight to Move), Transport Operator or Both (Client and Transport Operator).

Once you are registered you will be able to login to Freight Match and start exploring the website.

Managing Your Account

How long does my available truck or available freight stay on the website for?

Your ad will appear on the Freight Match website until either:

  1. You take down your ad by either closing or freezing it.
  2. freight Match takes it down because it has been quoted or it no longer needs to be shown on the website.
  3. The drop off date exceeds the current date.  In this instance the ad will be frozen and you can re-activate the ad by modifying it in My Submissions.  Alternatively, you are able to close the ad from My Submissions.
  4. After 30 days of submitting an ad it is automatically frozen.  However, the ad can be re-activated for another 30 days from My Submissions.

 How do I modify or unfreeze my ad?

You are able to modify or unfreeze your ad from My Submissions.  Simply click on modify on the ad you wish to modify or unfreeze.

How do I change my status from Client (freight to move) to Transport Operator, or vice versa?

When registering the website you are able to register as a Client (Freight to Move), Transport Operator or Both (Client and Transport Operator).  After this point if you wish to change your selection simply go to Edit My Details and make your change as necessary.

Payments

What is the cost?

It is free to use the Freight Match website, a user is only charged once a job they have listed is quoted on, and the user accepts the quote.

How do I pay?

Payment can be made via credit card over the phone, through EFT, direct debit or cheque.

When do I pay?

Once you accept a quote and the job is booked in your payment will be requested.

Can I get a refund?

If for some reason the load cannot go ahead which is beyond the control of the transport operator, then Freight Match will refund the amount paid by the user. The only circumstances in which the full amount may not be refunded is if expenses have been incurred already by the transport operator such as: the transport operator has already gone to the pick up site prior to the job getting cancelled; there was misinformation about weights and dimensions; or items or money have already been purchased/spent on permits, etc

Freight Match Policies

How is my personal information used?

Freight Match treats your personal information with strict confidence.  Please refer to our Privacy Policy for full details.

Where can I find the terms and conditions on Freight Match?

There is a link to the terms and conditions and privacy policy at the bottom of each page

Benefits

  • All transport providers have been individually interviewed to ensure quality, ability & experience
  • Guaranteed work by all transports – If freight wasn't moved, you get your money back
  • We will always assist you with getting better quotes – We don't just automate, we are here to help you get better deals

Testimonials

 Our company, Haz-Stor Australia sends DG Cabinets wherever there is a road, anywhere in Australia. All I need to do is ring them up, give them the details, and leave it with them. I wouldn't trust anybody else with my freight.

Stevan Davidson
Haz-Stor