Can I get a refund?

If for some reason the load cannot go ahead which is beyond the control of the transport operator, then Freight Match will refund the amount paid by the user. The only circumstances in which the full amount may not be refunded is if expenses have been incurred already by the transport operator such as: the transport operator has already gone to the pick up site prior to the job getting cancelled; there was misinformation about weights and dimensions; or items or money have already been purchased/spent on permits, etc

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