FAQ
General
How much will it cost?
Every shipment depending on the size, weight and delivery time frame will be charge differently. We will provide you with the most competitive price from the best transport providers.
When and how do i pay?
Once you accept a quote and the job is booked in, payment will be requested. We accept payment via credit card, EFT or by direct debit.
How long do shipments take?
It depends on the type of service required, we can deliver small boxes within hours, but large items can take longer. During the quote process you can enter in your preferred time frame and we will communicate to you about what’s possible. We will always do our best to meet your delivery time frame.
What do you ship?
We can ship almost anything except for dangerous goods and the list of items here we don’t ship. On daily basis we will ship small boxes across the country though to large machinery, building material, shipping containers etc.
How does Freight Match work?
You can place a quote request and within hours you will receive a quote from approved freight providers around the country. If you are happy with the quote you can approve it and the carrier will start the process to deliver your goods.
What is Freight Match?
Freight Match is an Australia-wide online freight-matching service that connects transport operators with people who want freight moved.
Payments
Can I get a refund?
If for some reason the load cannot go ahead which is beyond the control of the transport operator, then Freight Match will refund the amount paid by the user. The only circumstances in which the full amount may not be refunded is if expenses have been incurred already by the transport operator such as: the transport operator has already gone to the pick up site prior to the job getting cancelled; there was misinformation about weights and dimensions; or items or money have already been purchased/spent on permits, etc
When do i pay?
Once you accept a quote and the job is booked in your payment will be requested.
How do i pay?
Payment can be made via credit card over the phone, through EFT, direct debit or cheque.
What is the cost?
It is free to use the Freight Match website, a user is only charged once a job they have listed is quoted on, and the user accepts the quote.